returns & exchanges

returns

We always want to ensure that our customers are fully excited about our products and confident in their purchase. If you are unsatisfied with your purchase for any reason, we will honor returns within 10 days of delivery. 

The customer is responsible for shipping the item(s) back to our workshop. They must be received in unused, brand-new condition, including the original tags and packaging - upon receipt and inspection of the returned item(s) to verify restocking quality, we will refund your payment, less original shipping fees, to your original payment method.

Please note that we must receive the package back in our studio within 10 days of original delivery.

 

Please carefully repackage and ship all returns to:

dot and army
1426 Newcastle street, suite 100
Brunswick, Georgia
31520

In addition, please email dotandarmy@gmail.com to inform us of the return. Include a copy of your original order email in the package - or please include your name, address, email address, and order number in the package.

Please understand that if the item is returned used, damaged, and beyond restocking quality - or if the item is returned beyond the return policy interval - a refund will not be honored. The item will be returned at the customer's expense. 

 

exchanges

If you would like to exchange your purchase for another item, please return the original purchase to our studio within 10 days of delivery.

Just as with returns, the customer is responsible for shipping item(s) back to our studio, and they must be received in unused, brand-new condition, including the original tags and packaging - upon receipt and inspection of the returned item(s) to verify restocking quality, we will honor an exchange at the full original price. 

Please note that we must receive the package back in our studio within 10 days of original delivery.

 

Please carefully repackage and ship all exchanges to:

dot and army
1426 Newcastle street, suite 100
Brunswick, Georgia
31520

In addition, please email dotandarmy@gmail.com to inform us of the exchange and indicate the item you want to exchange.

When shipping the item back, include a copy of your original order email in the package OR include your name, address, email address, and order number in the package.

Please note that the customer is responsible for shipping both ways. 

For international customers - please note that you will be responsible for all duties and taxes on exchanges.

We will send an invoice if there is a difference in cost between the two items or issue a refund if needed.

Please allow 1-2 weeks from the time an exchanged item is sent to our workshop for processing the exchange and shipping the new item.

Please keep in mind that if the item is returned used, damaged, and beyond restocking quality - or if the item is returned beyond the exchange policy interval - an exchange will not be honored. The item will be returned at the customer's expense. 

  

taxes

Please note that all residents of the state of Georgia will automatically be charged a 7% sales tax.

Please note that all Canadian and international customers are responsible for all import/customs/tax fees.